THE GOLDEN RULES
Love’s not a word that’s used comfortably in business. But it should be. We want customers to love your brand. For your employees to have a deep connection to your brand purpose. And for the best part of your week to be the part you spend with us. Love means you’re on our team, co-designing and co-creating alongside us. Love means we don’t leave when things get hard.
Truth, and the search for it, is at the heart of what we do. This means frankly and fearlessly addressing the elephants in the room and seeking to understand why they took up residence in the first place. We’re big on insights, data analysis, and good old fashioned ethnography to learn as much as we can and put that knowledge to best use.
It’s the best policy after all. And why we’re up front and transparent in our scoping, pricing, delivery definition, and client relationships. We keep things real and mercifully jargon-free. We’re straight-shooters and our-word-is-our-bond type people.
Anything less is a failure of point one above (see: Love).